Privacy policy

At DVN Labzo (“we”, “our”, “us”), we are committed to protecting your privacy while delivering a seamless and thoughtfully designed shopping experience.

DVN Labzo operates this website and store, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By using our website, you consent to this Privacy Policy and agree to its terms.

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### Personal Information We Collect

We collect personal information that helps us provide and improve our Services. This may include:

- Contact Details: Name, billing/shipping address, phone number, email
- Financial Information: Payment details, transaction confirmations (processed securely)
- Account Information: Username, password, preferences
- Transaction Data: Products viewed, cart activity, purchases, returns
- Communications: Messages or inquiries you send to us
- Device Information: IP address, browser, device type
- Usage Data: How you interact with our website

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### How We Collect Information

We collect information:

- Directly from you (when you place orders, sign up, or contact us)
- Automatically (through cookies and tracking technologies)
- From service providers (payment gateways, analytics tools)
- From partners or third parties

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### How We Use Your Information

We use your information to:

- Provide and manage your orders and account
- Improve website performance and user experience
- Personalize product recommendations
- Communicate with you (order updates, support)
- Send marketing emails (you can unsubscribe anytime)
- Prevent fraud and ensure security
- Comply with legal obligations

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### Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.

You can disable cookies through your browser settings if you prefer.

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### Payment Security

All payments are processed through secure and trusted payment gateways.
We do not store your card or payment details on our servers.

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### Sharing Your Information

We may share your information with:

- Shopify (to operate our store)
- Payment processors and shipping partners
- Marketing and analytics providers
- Legal authorities when required

All third parties are required to protect your information.

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### Your Rights

Depending on your location, you may have the right to:

- Access your personal data
- Request correction or deletion
- Request data transfer
- Opt out of marketing communications

To exercise your rights, contact us below.

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### Data Security & Retention

We take reasonable steps to protect your data. However, no system is 100% secure.

We retain your information only as long as necessary for business, legal, or operational purposes.

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### Children's Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

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### Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

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### Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

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### Contact Us

If you have any questions or want to exercise your rights, you can contact us:

📧 Email: support@dvnlabzo.com
📍 Address: House No. 1383, Rajokri Pahari, New Delhi – 110038, India

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Your trust matters to us, and we are committed to protecting your information.

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Privacy policy